Support
We usually reply within two business days.
Contact us
Email support@flysee.app, or use Settings → Support → Send feedback in the app: it fills in your app version, iOS version and iPhone model for you. Tell us what happened and what you expected instead.
Before you write
- Days aren’t being logged. In iPhone Settings → Privacy & Security → Location Services → FlySee, choose “Always”, and check that Smart tracking is on in the app’s Settings → Tracking. You can add any missing days in the Log.
- The photo rebuild found nothing or missed trips. Only photos with a location can be used, so the Camera needs Location Services too. If FlySee can see only selected photos, allow full access in iPhone Settings → Privacy & Security → Photos → FlySee, then run the scan again from the app’s Settings.
- A day shows the wrong country. Tap it in the Log to correct it. Near a border, a location reading can land on the wrong side, and some territories count as the country they belong to — for example, France’s overseas regions as France.
- No arrival notifications. Allow notifications for FlySee in iPhone Settings → Notifications, and turn on Arrival notifications in the app’s Settings → Tracking. The first location after tracking starts doesn’t send one.
- My Log isn’t on my new iPhone. FlySee doesn’t sync between devices; the Log moves with your iPhone’s backup. Set up the new iPhone from a backup of the old one, or transfer directly from it.
- Subscription. Purchases are handled by Apple. On a new iPhone, tap Restore purchases on the paywall. Manage or cancel in iPhone Settings → your name → Subscriptions. For refunds, go to reportaproblem.apple.com.
Common questions
See Q&A on the home page.